Flowers Vasette handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets.
As a result, not all goods produced are as pictured on www.flowersvasette.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
Refunds
Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on www.flowersvasette.com.au, and by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.
Fresh cut floral has an expected life of 2 to 7 days depending on variety, conditions and care.
Flower Care
Some key items to ensure longevity of product are:
Stems should be cut on an angle and placed into fresh water.
Change water and fresh cut your flowers every two days.
Try to keep flowers out of direct sunlight and also warm places.
Avoid draft areas as well as air conditioning.
Need Help
If you feel the flowers have not lasted for at least 2 days please contact our team on 03 9419 4988 or email sales@flowersvasette.com.au.
To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.
Flowers Vasette reserves all rights to request photos of the floral and FV requires notification of dissatisfaction within 24 hours of your delivery.